At SialX, we are committed to delivering your orders safely, quickly, and reliably. Every product is carefully packed and shipped to ensure it reaches you in perfect condition.

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Processing Time

• Ready Products: Usually dispatched within 5-7 business days after order confirmation.

• Custom Orders: Production typically takes 7–14 business days, depending on design complexity and order quantity.

• Orders are processed Monday to Friday (excluding public holidays).

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Shipping Methods

• We use trusted international courier services such as DHL, FedEx, UPS, and other reliable carriers.

• Shipping method may vary depending on your location and order size.

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Estimated Delivery Time

• USA, UK, Europe: 6-8 business days

• Middle East: 5-8 business days

• Asia & Australia: 5–8 business days

• Other Regions: 6–10 business days

Delivery times are estimates and may vary due to customs clearance or unexpected delays.

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Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.

• You can monitor your shipment status directly through the courier’s website.

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Customs & Duties

• International orders may be subject to customs fees or import duties depending on local regulations.

• These charges are the responsibility of the customer.